Megaphone Status

All Systems Operational

About This Site

Welcome to Megaphone's Status Page! Subscribe for alerts on platform delays, scheduled maintenance, or temporary outages. As always, please reach out to our Live Chat to report any issues you may be experiencing.

Megaphone CMS Operational

Megaphone API Operational

Megaphone Analytics Operational

Content Delivery Operational

RSS Feeds Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 29, 2020

Delayed Metric Population Inside Megaphone

Resolved - This incident has been resolved.
Jan 29, 13:53 EST

Identified - Due to broader issues with Google Compute Engine and Dataflow, there is a delay in metrics displaying inside the Megaphone CMS since 7:30am ET on Jan 29, 2020. Note that no metrics are lost nor is there any disruption to delivery - they are simply lagged in reporting inside the platform. Our team will keep you updated as metrics return to real-time measurement; we apologize for any inconvenience this may cause.
Jan 29, 11:04 EST

Jan 28, 2020

No incidents reported.

Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

Audio Processing

Resolved - This incident has been resolved. Audio processing times could have some residual delays of a few minutes, so please flag any issues with our support team via Live Chat and we are happy to assist. Thank you again for your patience!
Jan 24, 10:39 EST

Monitoring - A fix has been implemented and the processing queue is about 20% of what it was this morning. We are continuing to monitor, but anticipate a clear queue and no processing delays within the hour.
Jan 24, 10:22 EST

Update - We are continuing to work on a fix for this issue.
Jan 24, 09:23 EST

Identified - Our engineering team is working to process the audio file backup as soon as possible by adding additional processing capabilities. We are also looking into the underlying cause of the issue and will keep you updated as we have more information. We're sorry for the delays this morning and afternoon.
Jan 24, 09:23 EST

Investigating - We are currently experiencing audio processing issues across Megaphone. Our engineers are aware and are currently investigating. Apologies for the inconvenience and thank you for your patience.
Jan 24, 09:18 EST

Jan 23, 2020

500 Errors and Timeouts Throughout Megaphone

Resolved - This incident has been resolved. Have a great day!
Jan 23, 14:27 EST

Monitoring - The system is recovering and we are monitoring for additional errors. Please let our support team know if you encounter further delays.
Jan 23, 14:24 EST

Identified - We have identified an issue causing 500 errors on pages such as Promos, Episodes or Campaigns/Orders as well as timeouts of Reports (showing 0s or errors). Our engineering team is aware and working to resolve it as soon as possible. Thank you in advance for your patience!
Jan 23, 14:23 EST

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

500 errors throughout Megaphone CMS

Resolved - This incident has been resolved. Thank you for your patience as we resolved this issue!
Jan 16, 16:51 EST

Identified - Our engineers have identified the issue and we are slowly recovering from the load errors.
Jan 16, 16:43 EST

Investigating - We are currently investigating the presence of 500 errors throughout Megaphone. Currently we are aware of errors on Campaigns/Orders, Promos and Reports. Our team is determining a cause as soon as possible. We apologize for the disruption and will keep you updated.
Jan 16, 16:38 EST

Jan 15, 2020

No incidents reported.