Date: 12/5/19
Status: Complete, action items in progress
Summary: Megaphone CMS Internal Server Error Some Users | 180 Mins
Impact: No revenue loss.
Detection: Internal resources detected unusual levels of HTTP 500s.
Root Causes: There was a regression in a database query introduced by the production deploy this afternoon, related to soft deletes of orders.
Dear Valued Customer,
On December 5th 2019, some users experienced a “500 Internal Server Error” message. We deeply apologize for any inconvenience. Please know that we value your time and ability to access the CMS at your convenience. It is important to mention, no delivery of audio was interrupted in the incident.
After a swift analysis we identified the source of the error and have implemented policies to mitigate the likelihood of this type of incident in the future.
Please do not hesitate to let us know if you have any questions.
Sincerely,
Megaphone Team