A fix has been implemented and we are monitoring the results. Please let us know if you encounter further issues. Thank you and apologies for the inconvenience. As always, our support team is around to answer any questions you have.
Posted Nov 04, 2019 - 13:01 EST
Identified
This issue has been identified and is impacting episodes that have been launched since yesterday. Our team is actively working on it and we will post an update as soon as resolved. Thank you for your patience!
Posted Nov 04, 2019 - 12:45 EST
Update
We are continuing to investigate this issue.
Posted Nov 04, 2019 - 12:30 EST
Investigating
We are currently investigating reports of episodes being unavailable in apps or via Megaphone links, as well as Preview pages unable to play episodes or ads targeting them and showing 500 errors. Our engineers are actively looking into this issue and we will provide an update as soon as it is available.
Please flag any errors via Live Chat and our team will take a look and provide updates as applicable.
Posted Nov 04, 2019 - 12:24 EST
This incident affected: Megaphone CMS and Content Delivery.